FAQ
– Spain (Iberian Peninsula): 15-25 days.
– Balearic and Canary Islands: 25-35 days.
– Europe: 15-25 days.
– Rest of the countries: 25-35 days.
In all orders shipping costs are free for both Spain and foreign countries. The delivery time varies depending on the quickness of the factory to prepare the order and of the carrier to deliver it at home, that’s why we give an approximate but not exact delivery time.
Within 7 days of having placed your order we will contact you via WhatsApp or email to send you your tracking number with which you will have the possibility to check
the status of your order.
Please keep in mind that:
- The order will leave the factory within 4-5 working days of placing your order, as
long as the material is available in the factory and there is no stock error. In case of incident we will contact you for modification or cancellation of the order. - Within the delivery times, it is necessary to take into account the local holidays
where our warehouse is located, and the holidays of the town where the order is received, since on those days there will be no delivery. - All deliveries will be made by hand if you are at home. Otherwise there is the possibility that your order will be left in the mailbox, if the size of the mailbox
allows it.
We work with different transport companies among them: DHL, CTT Express,
Correos…
We recommend our customers to measure a size of a comparable article and compare the results with the measurement tables of our products. This table with the measurements of each size can be found next to each product on our website.
Yes, you can access My Account and check the status of your orders. In addition, after 7 days we send you an email or Whatapps with your tracking number with which you can check the status of your order on the carrier’s website.
Yes, for both player and custom numbers on soccer jerseys we use the lettering and number typology that was used in the era of the jersey. Both custom and player numbers are free of charge.
Personalized textile garments with textile vinyl require basic maintenance to extend the durability of the garment. Just follow a few simple tips:
- Wash the garment in cold water in a delicate program and inside out to avoid rubbing in the washing machine.
- Do not use bleach.
- Do not tumble dry.
- Hang inside out, avoiding prolonged exposure of the vinyl to the sun.
- Exchanges and returns will only be accepted when no more than 14 calendar days have elapsed since the order was delivered.
- Returns of any item will be refunded through the same payment method used when placing the order.
- We remind you that it is not possible to return items with personalized bibs.
- You are responsible for the return of your package. The return of the package will be at your expense and you will have to pay the shipping costs.
- Returns will only be accepted if we receive the order in its original packaging, with its label and without signs of having been used.
We are sorry, but it is not possible to exchange an item. To exchange an item, you must return the order and we will refund your money so you can place another order at www.sportpalace.es
In addition to PayPal, we accept Visa, Mastercard, Maestro, American Express and Carte Bancaire.
Yes, our website is available in HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means that you are shopping over a secure connection. All payments processed are PCI compliant so you can shop securely and conveniently.
Please be aware that our operation is fully automated, so once an order is successfully placed online, it will be processed immediately through our systems. Therefore, we cannot guarantee that we will be able to modify or cancel orders once they have been placed.
All our orders have customs charges and taxes prepaid.
